MegaDice Privacy Policy

At Mega Dice, we understand that your personal data and privacy matter as much as your gaming experience. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, including our website, mobile browser version, and Telegram Casino. By registering an account or using any of our services, you agree to the practices described in this policy.

Who We Are

Our MegaDice platform is owned and operated by MIBS N.V., a company registered in Curaçao and licensed under Curaçao licence No. 365/JAZ (Gaming Services Provider N.V.). We at Mega Dice are committed to operating a transparent, secure, and responsible crypto casino for players around the world, and this document sets out how we handle the personal data you share with us.

Information We Collect

When you create an account, deposit funds, or play games at MegaDice Casino, we may collect several categories of information about you. Our MegaDice team gathers this data to verify your identity, process transactions, and provide a smooth gaming experience.

• We collect registration details such as your email address, username, and password when you sign up.
• We gather identity verification documents where required, including proof of identity and proof of address, in line with our KYC obligations.
• We record your transaction history, including deposits, withdrawals, and wagers made using cryptocurrencies such as BTC, ETH, LTC, BNB, XRP, DOGE, USDT, ADA, BCH, TRX, USDC, BONK, PEPE, and $DICE.
• We track your gaming activity, including games played, bets placed, and bonus usage, to improve our services and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser information, and login timestamps.
• We may collect communication records when you contact our customer support team via live chat or email.

How We Use Your Information

Here at MegaDice, we use your personal data for legitimate business purposes connected to operating our casino and sportsbook. Our Mega Dice platform relies on this information to keep your account secure and to comply with applicable laws.

• We use your data to verify your age and identity before allowing you to deposit, withdraw, or claim any welcome bonus.
• We process your transactions and manage withdrawal limits, including our EUR 150,000 rolling 30-day limit and higher VIP thresholds up to EUR 500,000.
• We analyze your gameplay to personalize offers such as our Mega Slot League, Mega Weekend Tournaments, and the Mega $DICE Challenge loyalty program.
• We use your contact details to send important account notifications, promotional offers, and updates about new game providers.
• We monitor activity to prevent fraud, money laundering, and unauthorized use of promo codes or bonus codes.

Cookies and Tracking Technologies

Our MegaDice website and mobile browser platform use cookies and similar tracking technologies to enhance your browsing experience. We use cookies to remember your login preferences, track session activity, and understand how players interact with our 4,000+ games from providers like Pragmatic Play, Hacksaw Gaming, Yggdrasil, and Betsoft. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, at MegaDice Casino, we may share limited information with trusted partners who help us operate our services effectively.

• We share data with payment processors such as Banxa and MoonPay to facilitate card purchases and crypto transactions.
• We share necessary information with game providers and live dealer studios, including Winfinity, SA Gaming, BetGames, and Skywind Group, to deliver gameplay.
• We may disclose information to regulatory authorities in Curaçao when legally required to do so.
• We work with fraud prevention and identity verification services to protect our platform and our players.

Data Security

We at Mega Dice take data protection seriously and implement industry-standard security measures to safeguard your information. Our MegaDice servers use encryption protocols to protect sensitive data such as passwords and transaction details. While we strive to protect your information from unauthorized access, no method of electronic storage is completely secure, and we encourage you to use strong passwords and enable any available security features on your account.

Cryptocurrency Transactions and Data

Because Mega Dice operates as a crypto casino, we process blockchain-based transactions that are inherently transparent on public ledgers. While we do not control blockchain data itself, we collect and store records of your wallet interactions, deposit confirmations, and withdrawal requests to maintain accurate account histories and to comply with anti-money laundering regulations.

Your Rights

As a player at MegaDice Casino, you have certain rights regarding your personal data. We respect these rights and aim to respond to your requests promptly.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to certain uses of your data, such as marketing communications, at any time.
• You can withdraw consent for optional data processing activities where consent was the legal basis.

To exercise any of these rights, you can contact our support team at help@megadice.com. If you have concerns about how we handle complaints related to your data, you may also reach out to complaints@megadice.com.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Our MegaDice compliance team follows retention periods required under our Curaçao gaming license, after which we securely delete or anonymize data that is no longer needed.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, the United States and its territories, and several other jurisdictions listed in our Terms and Conditions. If you access MegaDice from a restricted location, we reserve the right to suspend your account and limit data processing accordingly.

Age Restrictions

Our MegaDice services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take steps to delete it promptly.

Third-Party Links and Services

Our platform may contain links to third-party websites, including affiliate partners and community channels on Telegram, Instagram, and X. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or via email. We recommend that you review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information at Mega Dice, please contact our support team. We are available 24/7 through live chat, and you can also reach us at help@megadice.com for general inquiries, complaints@megadice.com for complaints, or affiliates@megadice.com for partnership matters.